TERMS FOR CANCELLATION AND REFUND
CONSUMER RIGHTS – WITHDRAWAL – TERMS FOR CANCELLATION REFUND

DEFINITIONS:

• SELLER: : Shall mean Akasya Çocuk Dünyası A.Ş.( https://istanbul.kidzania.com )
  (Akasya Alışveriş Merkezi Ankara Devlet Yolu Haydarpaşa Yönü 4. Km Çeçen Sk. No: 25A Acıbadem- Üsküdar/İstanbul).
  (hereinafter referred to as THE “SELLER” or “Kidzania”).
• BUYER: Shall mean the natural or legal persons who purchase products from the website of the Seller.
• PRODUCT: Shall mean all kinds of goods or services purchased by the Buyer through the Seller's website.
• AGREEMENT: Shall mean the sales agreement entered into by and between the Seller and the Buyer due to the product purchases made by the Buyer through the Seller's website.

GENERAL PROVISIONS:

1. If you place an order electronically through the website you are using, you are deemed to have accepted the preliminary information form and the distance sales agreement presented to you.

2. The Buyer is subject to the provisions of the Consumer Protection Law No. 6502 and the Regulation on Distance Agreements (Official Gazette: 27.11.2014/29188) and other applicable laws regarding the sale and delivery of the purchased product.

3. Shipping charges, which are the product shipping cost, shall be paid by the Buyer.

4. Each purchased product is delivered to the person and/or organization at the address indicated by the Buyer, provided that it does not exceed the legal period of 30 days. If the product is not delivered within this period, the Buyer may terminate the contract.

5. The purchased product must be delivered in full and in accordance with the qualifications specified in the order and with documents such as warranty certificate and user manual, if any.

6. In case the sale of the purchased product becomes impossible, the Seller is obliged to notify the Buyer in writing within 3 days after learning of the situation, and to refund the total price to the Buyer within 14 days.

FAILURE TO PAY THE PRICE OF THE PRODUCT PURCHASED:

7. If the Buyer does not pay the price of the purchased product or cancels it in the bank records, the Seller's obligation to deliver the product ends.

SHOPPING MADE WITH THE UNAUTHORIZED USE OF CREDIT CARD:

8. If, after the delivery of the product, it is determined that the credit card that the Buyer has used to pay is used unfairly by unauthorized persons and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product subject to the Agreement to the Seller within 3 days at the Seller's expense.

FAILURE TO DELIVERY THE PRODUCT ON TIME DUE TO FORCE MAJEURE:

9. If the Seller fails to deliver the product subject to the Agreement on time due to force majeure circumstances that the Seller cannot foresee, the Buyer shall be notified. If the Buyer wishes, they may request the cancellation of the order, the replacement of the product with a similar product, or the postponement of the delivery until the obstacle is removed.

10. In the event that the BUYER cancels the order, and if the payment has been made in cash, this amount shall be paid in cash within 14 days as of the cancellation.

11. If the BUYER has made the payment by credit card and cancels it, the product price shall be returned to the Bank within 14 days as of this cancellation. The time for transferring the relevant amount to the BUYER's account by the Bank may vary depending on the Bank's internal procedures.

THE BUYER’S OBLIGATION TO CHECK THE PRODUCT:

12. The Buyer shall inspect the contracted goods/services before receiving them, and shall not receive damaged and defective goods / services such as dented, broken, torn packed, etc. from the courier company.

13. The Buyer agrees, declares and undertakes that the goods/services received are undamaged and intact.

14. The Buyer is obliged to carefully protect the goods / services after delivery. In the event that the right of withdrawal will be exercised, the goods/services subject to the Agreement should not be used.

RIGHT OF WITHDRAWAL:

15. The Buyer, within 14 (fourteen) days from the date of delivery of the purchased product to themselves or the person/organization at the address indicated, may exercise the right to withdraw from the Agreement by rejecting the goods without assuming any legal or penal responsibility and without giving any reason, provided that they inform the Seller in writing via the contact details below or by registered mail with return receipt requested.

16. The BUYER shall be able to make the right of withdrawal notification to[email protected] in writing or by registered mail with return receipt requested.

DURATION OF THE RIGHT OF WITHDRAWAL:

17. If it is a service purchased by the Buyer, this 14-day period is applicable as of the date of signing the Agreement, and if it is a purchased good, this period starts as of the delivery of the goods. Before the expiry of the right of withdrawal, the right of withdrawal cannot be exercised in service contracts where the performance of the service has started with the approval of the consumer.

18. The costs arising from the exercise of the right of withdrawal shall be borne by the Buyer. If the BUYER does not pay the costs, the costs shall be deducted from the return amount, and the remaining fee shall be returned to the BUYER. In order for the SELLER to make a refund, the goods to be returned must be delivered to the SELLER.

19.   In order to exercise the right of withdrawal, a written notification must be given to the Seller within 14 (fourteen) days in accordance with the regulations in Articles 15 and 16 of this text, and the product must not be used within the framework of the provisions of "Products for which the Right of Withdrawal cannot be exercised" in this text.

EXERCISE OF THE RIGHT OF WITHDRAWAL:

20. The product that is delivered to the Buyer or to the address specified and to be returned must be returned with the invoice.

21. If the invoice of the product to be returned is corporate, it must be sent along with the return invoice issued by the relevant institution. Order returns whose invoices are issued on behalf of institutions cannot be completed unless a RETURN INVOICE is issued.

22. The products to be returned must be delivered complete and undamaged, together with the return form, box, packaging, and standard accessories, if any.

TERMS OF RETURN:

23. The Seller is obliged to return the total price and the documents that put the Buyer under debt to the Buyer within 14 days from the receipt of the withdrawal notice.

24. If there is a decrease in the value of the goods due to the BUYER's fault or if the return becomes impossible, the BUYER is obliged to compensate the SELLER's losses in proportion to the BUYER's fault.

25. In case of falling below the campaign limit amount set by the SELLER due to the exercise of the right of withdrawal, the discount amount used within the scope of the campaign shall be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED:

26. As per the Regulation, it is not possible to return underwear, swimwear and bikini bottoms, make-up materials, disposable products, goods that are in danger of spoiling quickly or that are likely to expire, which have been prepared according to the buyer's request or clearly personal needs and not suitable for return, products that are not suitable for return in terms of health and hygiene if their packaging is opened by the Buyer after delivery to the Buyer, products that are mixed with other products after delivery and cannot be separated due to their nature, goods related to periodicals such as newspapers and magazines, other than those provided under the subscription agreement, services performed instantly in the electronic environment or intangible goods delivered to the consumer instantly, as well as audio or video recordings, books, digital content, software programs, data recording and data storage devices, computer consumables, whose packaging have been opened by the Buyer. In addition, before the expiry of the right of withdrawal, it is not possible to exercise the right of withdrawal regarding the services that have been started with the approval of the consumer, in accordance with the Regulation.

27. In order to return cosmetics and personal care products, underwear, swimwear, bikinis, books, reproducible software and programs, DVD, VCD, CD, and cassettes, and stationery consumables (toner, cartridge, tape, etc.), their packages must be unopened, untested, intact, and unused.

28. It is not possible to return the tickets with the right of withdrawal, even if the tickets purchased by the Buyer have expired.

29. Although the usage period of the products of the SELLER's goods or services is certain and limited, it is not possible to exercise the right of withdrawal after this period has elapsed.

30. In case of extraordinary situations and national and international epidemic diseases, in case the products are taken from the courier company and the package is opened, in accordance with the provision 15/ç of the Distance Sales Agreement Regulation, "After delivery, among the goods whose protective elements such as packaging, tape, seal, and package have been opened, returns are not possible in contracted sales regarding the delivery of those whose return is not suitable in terms of health and hygiene”.

RESPONSIBILITY ARISING FROM DEFECT

31. Defective goods are goods that are not compliant with the Agreement at the time of delivery to the consumer because they do not conform to the sample or model agreed upon by the parties, or because they do not have the objectively required features.

32. Actions shall be taken in accordance with the provisions of liability for defective goods as per articles 8, 9, and 10 of the Consumer Protection Law No. 6502.

33. The defect notification shall be made to [email protected] in writing or by registered mail with return receipt requested.

EVENT OF DEFAULT AND LEGAL CONSEQUENCES

34. In the event that the Buyer defaults in the payment transactions made by credit card, the cardholder agrees, declares and undertakes that they shall pay interest and be liable to the bank within the framework of the credit card agreement between them and the bank.

35. The Buyer agrees, declares and undertakes that they shall pay all the damage and loss suffered by the Seller due to the delayed performance of the debt.

PAYMENT AND DELIVERY

36. It is possible to benefit from a single online payment by all types of credit cards through our website. For online payments, the amount shall be withdrawn from the credit card at the end of the order.

37. The delivery of the purchased products shall be made immediately depending on the work of the intermediary courier company, and information shall be provided through the contact information provided by the Buyer.

Company: Akasya Çocuk Dünyası A.Ş. (KidZania İstanbul)
(https://istanbul.kidzania.com)

Address: Akasya Alışveriş Merkezi Ankara Devlet Yolu Haydarpaşa Yönü 4. Km Çeçen Sk. No: 25A Acıbadem- Üsküdar/İstanbul

E-mail: [email protected]

Phone Number: 0850 200 54 39