Kidzania Istanbul Preliminary Information Form

The order you place through https://istanbul.kidzania.com is an order placed to Akasya Çocuk Dünyası A.Ş. within the scope of the Distance Sales Contract "Contract". Contact information: Akasya | Derin Sk. No:8/A Acıbadem, Üsküdar/İstanbul , Tel: 0850 200 54 39, Fax:0850 200 54 39 E-mail: [email protected]

The technical stage-steps related to the purchase of the goods/services subject to the order ("Product/Products") by our valued Consumer (BUYER) and thus the conclusion of the order-Contract from our site, which we will refer to as the WEBSITE from now on, as well as the technical tools related to the identification-correction of the errors during your information entries are specified on the relevant pages (giving the opportunity to act in accordance with the warning messages you encounter) during your transactions so far. If there is an error in the entry of information (data) about your order on the WEBSITE, it can be continued by correcting the transaction in line with the relevant warning message. It is possible to resolve any errors that may occur when entering your payment information in the same way. After the completion of the payment process, you can contact our Customer Service by phone no.lu 0850 200 54 39 for the information entry lines you notice.

We do not sell products outside of Turkey. If the cargo company that will make the delivery does not have a branch in your location, the Product must be received from another branch close to us that we will notify.

When the BUYER approves the Agreement, the price and expenses of the Product (s) ordered on this page are collected by the payment method he chooses.

The BUYER has the right to withdraw from the order-Contract within 14 (fourteen) days from the date of receipt of the Product(s) without any justification and without paying any penalty conditions.

However, in contracts for certain goods/services by law, even if they are not used/utilized, there is no right of withdrawal by law. You can see the goods and services in question below (*).

In cases where there is a right of withdrawal by law, the BUYER is responsible for the changes and deterioration that occur during the withdrawal period because the goods are not used in accordance with the operation, technical specifications and usage instructions, and therefore the BUYER may lose the right of withdrawal regarding the Product (s) or if we accept it voluntarily, we have the right to make a discount from the price of the Product (s) as much as the change / deterioration.

In case of withdrawal, the relevant Product(s) must be returned within a maximum of ten (10) days; It is possible to send us free of charge from the branch of our contracted cargo companies Yurtiçi Kargo (who have delivered the product to the Consumer or another relative).

Explicit notification of withdrawal can be made to our contact addresses above by means of letters, electronic mail, telephone. If this right is exercised, in addition to the aforementioned notification, the copy of the cargo delivery report that the Product (s) is sent to us must be returned (in accordance with the tax legislation) and the original of the waybill / invoice, the invoice must be issued in the case of Product returns issued on behalf of the institutions, and the Product to be returned must be delivered completely and undamaged with its box, packaging and accessories, if any. In addition, in accordance with the tax legislation, in addition to the cases where a refund invoice is required by law by the Buyer, the section related to the return will be filled and signed on the invoice to be returned with the Product.

In cases where the right of withdrawal is not stipulated by law, the right of withdrawal cannot be utilized, and in cases where this right is not used properly or in a timely manner, the BUYER loses the right of withdrawal.

Provided that the above-mentioned requirements are fulfilled by the BUYER in a timely and proper manner, within 14 days from the date of receipt of the withdrawal notice to our Company, the price of the Product (s) and the delivery costs of the Product(s), if any, shall be returned to the BUYER in accordance with the payment instrument used when purchasing the Product(s). Insofar as the right of withdrawal is exercised, the refund of the delivery costs is made upon the exercise of the right of withdrawal for this product in a single-product order, and upon the exercise of the right of withdrawal for all products in an order containing more than one product. When a purchase containing more than one product is made with any campaign / promotion / advantage for which the delivery fee is not charged, the exercise of the right of withdrawal for some of these products removes the purchase from the scope of the campaign / promotion / advantage benefited (for example, if some of the products in the purchase made by using a campaign that there will be no delivery fee for purchases of a certain volume as a product or fee are returned using the right of withdrawal) If the shopping volume is outside the scope of the specified campaign) The delivery fee is deducted from the return to be made to the BUYER. In the same way, when the right of withdrawal is used for some of the orders containing multiple products by benefiting from a discount / campaign as a product or fee, this discount is deducted from the return to be made to the BUYER if the shopping volume is out of the scope required to benefit from the discount. If the BUYER has benefited from a benefit such as a gift certificate or discount code/coupon in the purchase where he / she has used the right of withdrawal, this amount will be deducted from the amount to be refunded. As a result of an order in which the right of withdrawal has been exercised for all or part of the order, the promotion, gift certificate, discount code or coupon and similar rights earned by the BUYER shall be canceled if the purchase to which a promotion, gift certificate, discount code or coupon and similar rights have been earned has been withdrawn from the scope specified to gain promotion, gift certificate, discount code or coupon and similar rights. In cases where the right of withdrawal is exercised, if the offset to be made from the amount to be returned to the BUYER exceeds the refund amount, the balance amount is collected from the payment instrument used by the BUYER in shopping.

These provisions shall apply in all cases where the right of withdrawal is exercised as well as in all other cases where product return is in question, except for defective products. Our Company's contractual and legal rights-obligations, including (de) applicable collection-offset rights, are also present and reserved for the monetary values of all kinds of reward points etc. earned by the BUYER on the WEBSITE and / or used for the purpose of discounting in the payment of the Product price etc. in case of withdrawal in accordance with the law and other order-Contract cancellations.

(*) Goods and services for which the right of withdrawal cannot be exercised by law: (i) goods prepared in accordance with the special requests of the BUYER or his personal needs (those that are made special to the person / personal needs by making changes or additions, including special products imported / procured from within or outside the country based on the order of the BUYER), (ii) products that can be quickly perishable or expired such as cosmetic products and foodstuffs, (iii) goods such as cosmetics, swimwear, underwear products whose protective elements such as packaging, tape, seal, package have been opened after delivery and whose return is not suitable for health and hygiene, (iv) goods that are mixed with other products after delivery and cannot be separated due to their nature, (vii) all services performed instantly in electronic environment and all kinds of intangible goods delivered to the consumer instantly, (viii) goods or services whose price varies depending on fluctuations in the financial markets and are not under the control of the SELLER, (ix) periodicals such as newspapers and magazines other than those provided under the subscription agreement, (x) accommodation, goods transportation, car rental, food or beverage supply and leisure or recreational service that must be performed on a certain date or period, (xi) Started to be performed within the period of the right of withdrawal with the approval of the BUYER. services and (xii) other goods and/or services generally accepted outside the scope of distance sales in accordance with the relevant legislation and the cases where the BUYER makes purchases for commercial purposes.

The current rules-conditions applicable to the SELLER and BUYER regarding transaction security, information protection, confidentiality, processing-use and commercial electronic communications on the WEBSITE are presented below for your information. The BUYER can consult our Company at any time by contacting our Company with the specified communication tools on these issues.

Our company is a member of Istanbul Chamber of Commerce (ITO), and the electronic contact information where you can obtain the ITO's code of conduct regarding the profession is as follows: (www.ito.org.tr, Phone: 444 0 486).

With the information above and below, you can always access the Agreement by saving and storing it on your device as we will send all these to the e-mail address you specify with your order confirmation after your acceptance by confirming the Agreement on the WEBSITE.

OTHER PRELIMINARY INFORMATION

PRODUCT/SERVICE, PRICE, PAYMENT AND DELIVERY INFORMATION SUBJECT TO ORDER-CONTRACT

Delivery Information including Type and Type of Products (goods/services), Quantity, Brand / Model / Color, Unit Price (s), Sales Price and Payment (collection) Information and delivery place notified by the BUYER are as follows. If the cargo company that will make the delivery does not have a branch where the BUYER is located, the BUYER must receive it from another nearby branch to be notified by the SELLER (In this regard, the necessary information will be made to the BUYER by e-mail / mail, SMS or telephone). Other rules regarding delivery are set out below.

The Product subject to the order is delivered to the BUYER or to the third person / organization at the above address indicated on the WEBSITE on the following principles, provided that the legal 30-day period is not exceeded.

The SELLER sends and delivers the Product (s) through the contracted cargo company for shipments. If this cargo company does not have a branch at the place where the BUYER is located, the BUYER must receive the Product(s) from another nearby branch of the cargo company notified by the SELLER.

The Product(s) in stock are delivered to the cargo company within 7 (seven) days at the latest from the date of order to be delivered to the person and address notified by the BUYER during the order.

In general, and unless otherwise expressly stated, delivery costs (shipping costs, etc.) It belongs to the BUYER. Depending on the campaigns carried out by the SELLER at the time of sale and announcing the terms on the WEBSITE, the BUYER may not reflect all or part of the delivery costs in question.

In the event that the Buyer is not present at the address at the time of delivery of the products and the persons at the address do not accept the delivery, the SELLER shall be deemed to have fulfilled his obligation in this regard. In case there is no one to receive delivery at the address, it is the responsibility of the BUYER to follow the shipment of the products by contacting the cargo company. If the product is to be delivered to a person / organization other than the BUYER, the SELLER cannot be held responsible for the fact that the person / organization to be delivered is not at the address or does not accept the delivery.

In these cases, all kinds of damages arising from the late receipt of the Product (s) by the BUYER and the expenses incurred due to the fact that the Product (s) has been waiting in the cargo company and / or the cargo is returned to the SELLER also belong to the BUYER.

Each person who will receive the Product is responsible for checking the product(s) at the time of receipt and not accepting the product(s) and having the cargo company official keep a report when he sees a problem in the product(s) caused by the cargo. Otherwise, the SELLER will not accept any liability.

If the BUYER is not otherwise prescribed by the SELLER in writing, the BUYER must have paid the price in full before receiving the Product. In advance sales, if the Product price is not paid to the SELLER in full before delivery, and if the amount of the installment due in installment sales is not paid, the SELLER may unilaterally cancel the contract and not deliver the Product.

In the event that the Bank/financing institution to which the credit card is processed does not pay the Product price to the SELLER for any reason after the delivery of the product or requests a refund of the price paid, the Product shall be returned to the SELLER by the BUYER within 3 (three) days at the latest. If the non-payment of the product price is caused by a fault of the BUYER or negligence, the shipping costs will be covered by the BUYER. All other contractual and legal rights, including monitoring that the SELLER will receive the Product price without accepting the return, are also reserved and in any case.

In order not to hesitate; In cases where the BUYER pays the sales price with the credit card, installment card, etc. he has from banks (including financing institutions), all the facilities provided by these cards are credit and/or installment payment facilities provided directly by the card issuer; Product sales realized within this framework and for which the SELLER collects the price repeatedly or gradually, are not credit or installment sales in terms of the parties to this Agreement, but cash sales. The legal rights of the SELLER in cases that are legally considered as sales in installments (including the right to terminate the contract in case of non-payment of the installments and/or to demand the payment of the remaining debt together with the default interest) are present and reserved within the framework of the relevant legislation. In case of default by the BUYER, default interest is applied at the monthly rate as stipulated by the applicable laws.

The product is delivered to the BUYER within the legal maximum period of 30 days. If the Product cannot be delivered within the legal maximum period of 30 days due to extraordinary circumstances (such as weather opposition, heavy traffic, earthquake, flood, fire) other than normal sales / delivery conditions, the SELLER informs the BUYER about the delivery. In this case, the BUYER can cancel the order, order a similar product or wait until the end of the extraordinary situation.

If it is understood that the SELLER cannot supply the Product subject to the Contract, he may supply another good / service at an equal quality-price provided that he clearly informs the BUYER within three (3) days from the date of learning about this situation by the lawful method and obtains his oral / written approval and he is deemed to have fulfilled his commitment to the subject of the Contract in this way. The BUYER is free in all respects to give the said approval or not, and in cases where he does not give his approval, the contractual and legal provisions regarding the cancellation of the order (termination of the Contract) are applied.

SPECIAL TERMS APPLICABLE IN CASES WHERE BUYER EARNS REWARDS POINTS WHEN PURCHASING THE PRODUCT SUBJECT TO THE CONTRACT AND/OR PAYS THE SELLER USING REWARDS POINTS

In the presence of a current agreement-contract between the BUYER and the SELLER that allows the award points to provide discounts etc. on purchases from the SELLER's WEBSITE, if the BUYER has earned such a reward point due to the purchase of this Agreement as required by the said agreement of the SELLER and also by the said agreement of the SELLER with the said organization, the BUYER shall withdraw from this Agreement and otherwise terminate / cancel the order and pay back to the BUYER by termination/cancellation of the order. In the case of such cases, the amount (monetary value) of the reward points, gifts and the like earned by the BUYER with the purchase subject to this Agreement shall be taken back from the BUYER.

This withdrawal process is made by deducting (offsetting) from the rewards points that the SELLER will return to the BUYER if there are sufficient-other reward points before the said organization-system (except for the award points earned by the purchase subject to this Agreement), unless a different method is stipulated in the agreement of the SELLER with the relevant organization, and if not, from the price that the SELLER will return to the BUYER.

If the payment to the SELLER by the BUYER in the purchase of the Product subject to this Agreement is made in part/in whole with reward points etc., in cases where the Product purchased in this way is to be refunded to the BUYER in accordance with the relevant provisions of this Agreement, the reward points and the like used by the BUYER when purchasing the Product on the WEBSITE, unless the SELLER has a different agreement with the relevant organization, It can be returned to the BUYER (again as points).

As a general rule applicable in cases where unfair reward point acquisition or use is detected by the BUYER in any way, the monetary value-amount of the reward points in question may be collected from the BUYER (by credit card, cash and other legal methods) by the SELLER. This provision also applies to the price of the goods for which gifts are given to the BUYER by the SELLER as a result of the application of such a system.

The acquisition and use of the award points and the like are subject to the provisions of the agreement-agreements between the BUYER and the SELLER and the BUYER and the SELLER in the relevant cases, and in the relevant cases, the SELLER may use all certain rights-powers before the BUYER and the organization, and may carry out the relevant transactions on behalf of the specified organization and / or other workplaces in the same system.

Requests for cash money such as reward points, gift certificates, etc. earned from the SELLER or used by the SELLER are not accepted under any circumstances and under any circumstances.

The SELLER accepts no liability for the disputes between the BUYER and the above-mentioned organizations and for any material, legal, financial and non-financial consequences thereof; the above provisions apply and are reserved.

RULES ON SECURITY-PRIVACY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL AND INDUSTRIAL RIGHTS

All BUYERS who earn reward points from the WEBSITE/SELLER or who use reward points etc. in their payments to the SELLER accept the above special conditions (da).

RULES ON SECURITY-PRIVACY, PERSONAL INFORMATION, ELECTRONIC COMMUNICATIONS AND INTELLECTUAL AND INDUSTRIAL RIGHTS

The privacy rules-policy and conditions specified below are valid for the protection, confidentiality, processing-use of information on the WEBSITE and in the communications and other issues.

The necessary measures for the security of the information and transactions entered by the BUYER on the WEBSITE have been taken in the system infrastructure on the SELLER's side to the extent of today's technical possibilities according to the nature of the information and transaction. However, since the information in question is entered from the BUYER device, it is the responsibility of the BUYER to take the necessary precautions to protect them by the BUYER and not to be accessed by unrelated persons, including those related to viruses and similar harmful applications.

BUYER has the following rights:

• To learn whether your personal data is processed or not,
• If your personal data has been processed, to request information about it,
• To learn the purpose of processing your personal data and whether they are used in accordance with their purpose,
• To know the third parties to whom your personal data is transferred at home or abroad,
• In case your personal data is processed incompletely or incorrectly, to request their correction and to request that the transaction carried out within this scope be notified to the third parties to whom your personal data is transferred,
• Requesting the deletion or destruction of personal data in the event that the reasons requiring the processing disappear despite the fact that it has been processed in accordance with the Law and other relevant law provisions and requesting that the transaction carried out within this scope be notified to the third parties to whom your personal data is transferred,
• To object to the occurrence of a result against you by analyzing the processed data exclusively by means of automated systems,
• Requesting compensation if you suffer damage due to unlawful processing of your personal data.

The BUYER may stop the data usage-processing by reaching the SELLER through the specified communication channels and/or by reaching the SELLER through the same channels in accordance with the legal procedure or by using the right of refusal in the electronic communications sent to him/her. According to the BUYER's express notification in this regard, personal data transactions and/or communications to the party are stopped within the legal maximum period; in addition, if it wishes, its information, except for those that are required to be retained by law and/or what is possible, will be deleted from the data recording system or anonymized in an anonymous manner. If the BUYER wishes, the SELLER will always be provided with the above communication channels on issues such as the transactions related to the processing of his / her personal data, the persons to whom it is transferred, the correction of the corrected information if it is incomplete or incorrect, the notification of the corrected information to the relevant third parties, the deletion or destruction of the data, the objection to the occurrence of a result against him by analyzing it with automatic systems, and the elimination of the data in case of loss due to unlawful processing. can apply and get information. Applications and requests in these matters will be fulfilled within the legal maximum periods or may not be accepted by explaining the legal justification.

Regarding all kinds of information and content belonging to the WEBSITE and their arrangement, revision and partial / complete use; According to the agreement of the SELLER, except for those belonging to other third parties; all intellectual and industrial rights and property rights belong to the SELLER.

The SELLER reserves the right to make any changes that it may deem necessary in the above matters; these changes shall be effective from the moment they are announced by the SELLER on the WEBSITE or other appropriate methods.

Their own privacy-security policies and terms of use are valid on other sites accessed from the WEBSITE, and the SELLER is not responsible for the disputes and negative consequences that may arise.

SOME OTHER CONSIDERATIONS

In case of order cancellations and termination of the Contract, including withdrawals in accordance with the contract-law, the Product price is returned to the BUYER within a maximum of 14 days if it has been collected. The requirements of the following rule are reserved. The refund is made in accordance with the payment instrument used by the BUYER to provide the SELLER with the product price. For example, in credit card payments, the refund process is made by returning to the BUYER's credit card and the Product amount is returned to the relevant bank within the same period after the order is canceled by the BUYER; Since the reflection of this amount on the BUYER's accounts after the return of this amount to the bank is made by the SELLER is completely related to the bank transaction process, the BUYER accepts in advance that it will not be possible for the SELLER to intervene and assume any responsibility for possible delays.

The SELLER has and reserves the right to offset, discount and deduction arising from this Agreement and the law for the price to be refunded. The legal rights of the BUYER regarding the cases where the contract is terminated by the BUYER due to the non-performance of the SELLER's performance are also reserved and existent.

The BUYER may notify the SELLER of his/her demands and complaints about the Product and sales by reaching the above-mentioned communication channels orally or in writing. As a SELLER, we are pleased to meet all kinds of applications with the justified demands-complaints of our Consumer (BUYER) customers. If it is not possible to reach a solution in this way, the BUYER may, if he wishes, apply to the Provincial and District Consumer Arbitration Committees in his or the SELLER's place of residence (where his residence is located) and to the Consumer Courts in cases exceeding the limits within the monetary limits determined and announced by the Ministry of Customs and Trade every year.

With these Preliminary Informations, which will form an integral part of the Distance Sales Contract upon approval, the BUYER has been informed about all issues including the basic features-characteristics of the Product/Products subject to sale, the sales price, payment method, delivery transactions and right of withdrawal, personal information-electronic communication and award points conditions.

All explanations and information in this Order-Contract Preliminary Information are valid as of the moment the BUYER approves them on the WEBSITE and if accepted, they are interpreted and applied together with the Distance Sales Agreement between the SELLER and the BUYER.